Do I need to book in advance, or can I just turn up?
We strongly recommend booking online in advance to guarantee your spot, especially at weekends and during school holidays. If we have space available, you’re welcome to pay on the door too.
How long are play sessions?
Sessions are usually 2½hrs , giving your little ones plenty of time to explore, climb, slide and giggle!
What are your opening times?
We are open 9.30am-5.30pm seven days a week. We can also stay open later for private bookings. Opening hours may change during special occasions and bank holidays.
Can I stay longer than my booked session if it’s quiet?
We’re unable to extend your session, but you’re more than welcome to book the next session right after and keep going!
What happens if I’m late for my session?
You’re welcome to join at any time during your session, but we’re afraid we can’t extend or refund missed time.
Can I leave and come back during my session?
Of course! Just let a member of the team know before you leave so we can make sure you’re readmitted safely.
What ages is The Giggles suitable for?
The Giggles is designed for children aged up to 10 years old, with a special area for under 5s. If your child is attending a SEND session, we may allow up to 12 years old. Please ask our team on site to discuss your needs.
Do you have a separate area for under 5s?
Yes! Our dedicated under 5s area has smaller slides, soft mats and age-appropriate activities so little ones can play safely and confidently.
Can babies or toddlers join in?
Absolutely. Babies and toddlers can enjoy the under 5s area and ball pit. Babies under 1 go free when attending with a paying child / adult.
What age do you have to be to use the slides?
For any age, safety is paramount, so children should use slides appropriate to their developmental stage and physical ability. We recommend the under 5s area is only for under 5s, and the main frame area for over 5s.
Are adults allowed on the play frame?
Adults can accompany children if needed, but the equipment is designed for kids - so please take care!
Can older siblings come if they play carefully?
Yes, we know families often have mixed ages. We just ask that older children are mindful of smaller ones and follow our safety guidance.
Do parents/carers need to stay with their children?
Yes. Parents and carers must stay on site and supervise their children at all times.
Do staff supervise the play areas?
Our team is here to make sure everyone has fun safely, but supervision is the responsibility of parents and carers.
What safety measures do you have in place?
All our equipment meets strict safety standards, and we carry out daily checks. As part of Active Luton, we follow robust health and safety procedures you can trust.
What should children wear when playing?
We recommend comfortable clothes and socks is essential for everyone on the play frame. No shoes or bare feet please.
Are socks required?
Yes, socks are essential for hygiene and safety. Don’t worry if you have forgotten yours, we have some available to purchase.
What if my child gets hurt or feels unwell?
Please speak to a member of our team straight away - our first aiders are always on hand to help.
Is there a café on site?
Yes! Our friends at Café 1 provide tasty food, snacks and drinks for adults and children.
Can I bring my own food or drink?
We’re sorry, but only food and drink purchased from Café 1 can be consumed on site (except for baby food and formula).
Do you cater for allergies or dietary requirements?
Yes - Café 1 offers a range of options and can advise on ingredients. Just ask before you order.
Can I buy hot food as well as snacks and drinks?
Yes, Café 1 serves a selection of hot meals, snacks, and sweet treats.
Is seating available?
How often is the play area cleaned?
We carry out cleaning throughout the day, so you can relax knowing The Giggles is spotless and safe.
Do you have baby changing facilities?
Yes, baby changing stations are available in our toilets.
Is there somewhere to store prams or pushchairs?
Prams and pushchairs can be left outside the entrance to The Giggles but we are not able to accept responsibility for any theft or damage.
Do you have lockers or somewhere to leave belongings?
We have a small number of lockers available but please be aware that we cannot take responsibility for any belongings.
Is there free Wi-Fi?
Yes! Free Wi-Fi is available for all visitors.
What payment methods do you accept?
We accept all major credit and debit cards, as well as contactless and mobile payments. We also accept cash. Unfortunately we don't accept American Express.
Can I change or cancel my booking?
Please contact us as soon as possible if your plans change. We’ll always do our best to help rearrange your session.
Do you offer refunds if I can’t attend?
Refunds aren’t usually available, but we’ll try to move your booking to another date where possible.
Is The Giggles accessible for wheelchair users?
Yes. The entrance, café and viewing area are all accessible.
Do you run SEND-friendly or quieter sessions?
This is something we hope to be able to introduce in the coming months.
I live in Marsh Farm. Do you offer a discount to local residents?
Yes! During term-time on a Tuesday from 9.30am-12pm, anyone from the LU3 or LU4 postcode area can attend for £4 for 1-10years and £1 for Adults. Please bring proof of your residency when you attend.
Do you offer a discount to childminders?
Yes! If you are a childminder attending with 3 or more children, you can attend for free. Please bring proof of your Ofsted childminder status with you.
Can I bring my own decorations or cake for a party?
You’re welcome to bring your own cake and a few decorations (no confetti or balloons, please!).
How do I book a party?
You can book online or contact our team to discuss your options and any special requests.
What’s included in your party packages?
Our party packages include playtime and food from Café 1. Full details are available on our Parties page.
Do you offer exclusive hire for birthdays or groups?
Yes! The Giggles is available for private hire - perfect for birthdays, nurseries, or group celebrations.
Where are you located?
We’re based in the Marsh Farm area of Luton – you can find our full address and directions on our Contact page.
Is there parking available?
Yes, free parking is available on site, either in front of the building, or in the multi-story car park to the right of the gated entrance.
Can schools or community groups book sessions?
Yes, we welcome group bookings. Please get in touch to discuss your requirements.
Do you offer membership or loyalty discounts?
Not at the moment, but keep an eye out for special offers and family deals coming soon.
How can I give feedback or make a complaint?
We’d love to hear from you - good or bad! You can speak to a team member, use our contact form online, or email us directly.
Who do I contact if I’ve lost something?
Please email us at thegiggles@activeluton.co.uk or call us with a description of the lost item, and we’ll do our best to reunite you with it.
